International Returns & Exchanges

International orders can be return or exchange purchases from Aesthetic Revolution by mail. If you are exchanging items OR returning items, please include a note inside the package informing us how you would like us to proceed. If no instruction is provided, we will automatically issue a refund. Unfortunately, your international return shipping costs cannot be reimbursed. 

You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. If a customer returns merchandise that does not meet conditions of our return policy, it will be sent back to the customer.

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.

When returning or exchanging a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Aesthetic Revolution is not responsible for packages lost in transit without proof of tracking.

If a customer returns merchandise that does not meet conditions of our return policy, it will be sent back to the customer at their expense. To return or exchange an order by mail, please Include a copy of your proof of purchase.

 

EXCHANGES ADDRESS:

Aesthetic Revolution
Exchanges
221 SE Main St.
Portland, Oregon 97214
U.S.A.
 
RETURNS ADDRESS:
Aesthetic Revolution
Returns
221 SE Main St.
Portland, Oregon 97214
U.S.A.

 

CUSTOMS DUTIES & CHARGES

International orders may be subject to import duties or charges implemented by your specific country. We have no control over these fees and are not liable for the charges which may incur. If you do not wish to pay this fee, you may refuse its delivery. Refused deliveries will be refunded once our Customer Service team has received the package. Initial shipping charges WILL NOT be refunded. 
When international orders reach their destination country, they may be subject to customs clearance procedures which can cause delays beyond our control.

RETURNS

Once your return is received and inspected we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 1-3 business days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aestheticrevolution.com.

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